Terms of Service

📋 Terms of Service

Last Updated: October 2025

Welcome to Maison A&C. By accessing our website (maisonac.com) or making a purchase, you agree to be bound by these Terms of Service. Please read them carefully.

1. General Terms

By using our website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You have the legal capacity to enter into binding contracts
  • You will use our website in compliance with all applicable laws
  • All information you provide is accurate and truthful

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

Product Information:

  • We strive to display accurate product descriptions, images, and prices
  • We do not guarantee that product descriptions or images are error-free
  • We reserve the right to correct errors and update information at any time

Pricing:

  • All prices are listed in USD unless otherwise stated
  • Prices are subject to change without notice
  • We reserve the right to cancel orders if pricing errors occur

Product Availability:

  • Products are subject to availability
  • We reserve the right to discontinue products at any time
  • If an item is out of stock after you order, we'll notify you and offer a refund or alternative

3. Orders & Payment

Order Acceptance:

  • Your order is an offer to purchase products
  • We reserve the right to accept or decline your order
  • Order confirmation does not guarantee acceptance

Payment:

  • Payment is required at the time of purchase
  • We accept major credit cards and other payment methods as displayed
  • All transactions are processed securely through our payment provider

Order Cancellation:

  • You may cancel your order within 24 hours of placing it by contacting us
  • Once an order has shipped, it cannot be cancelled (but may be returned per our Refund Policy)

4. Shipping & Delivery

  • We ship to select countries as listed in our Shipping Policy
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by customs, weather, or carrier issues
  • Risk of loss passes to you upon delivery to the carrier

Customs & Duties (DDU):

  • We ship on a Delivery Duty Unpaid (DDU) basis
  • You are responsible for all customs fees, import duties, and taxes
  • These fees are NOT included in your order total
  • Refusal to pay customs fees may result in package return or destruction

See our Shipping Policy for full details.

5. Returns & Refunds

  • We offer a 30-day return policy on unused items in original packaging
  • Return shipping costs are your responsibility (unless item is defective)
  • Customs duties and taxes are non-refundable

See our Refund Policy for full details.

6. Intellectual Property

  • All content on this website (text, images, logos, designs) is owned by Maison A&C or our licensors
  • You may not copy, reproduce, distribute, or create derivative works without our written permission
  • Product images and descriptions are for personal, non-commercial use only

7. Limitation of Liability

To the fullest extent permitted by law:

  • Maison A&C is not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We are not responsible for misuse of products or failure to follow care instructions

Product Use:

  • Our adaptive utensils are designed to assist with dining but are not medical devices
  • Consult a healthcare professional if you have specific medical needs
  • We are not liable for injuries resulting from improper use

8. Privacy & Data Protection

  • Your use of our website is also governed by our Privacy Policy
  • We collect and use personal information as described in our Privacy Policy
  • By using our website, you consent to our data practices

9. Prohibited Activities

You agree NOT to:

  • ❌ Use our website for any unlawful purpose
  • ❌ Attempt to hack, disrupt, or damage our website
  • ❌ Impersonate another person or entity
  • ❌ Upload viruses or malicious code
  • ❌ Scrape or harvest data from our website
  • ❌ Use our products for resale without authorization

10. Governing Law & Disputes

  • These Terms are governed by the laws of Malaysia
  • Any disputes shall be resolved in the courts of Malaysia
  • If any provision of these Terms is found invalid, the remaining provisions remain in effect

11. Changes to Terms

  • We reserve the right to update these Terms at any time
  • Changes will be posted on this page with an updated date
  • Continued use of our website after changes constitutes acceptance

12. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: support@maisonac.com
Business Name: Maison A&C
Website: maisonac.com

By using our website and making a purchase, you acknowledge that you have read, understood, and agree to these Terms of Service.

Thank you for choosing Maison A&C! 💙