Refund policy

Last Updated: April 1, 2026

📦 Return Window

We offer a 30-day return period from the date you receive your item. If 30 days have passed since delivery, we are unable to offer a refund or exchange.

✅ Eligible Returns

To be eligible for a return, your item must be:

Unused and in the same condition as received
In its original packaging
Accompanied by proof of purchase
❌ Non-Returnable Items

The following items cannot be returned:

Items damaged due to misuse or improper installation
Items returned without prior authorization
🔄 How to Initiate a Return

To initiate a return, please contact us first at support@maisonac.com with your order number and reason for return. We will respond within 1-2 business days with the return address and detailed instructions.

Please do not send your item back without contacting us first, as return addresses may vary depending on the product.

💰 Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

📞 Contact Us

For any questions, email us at support@maisonac.com