Shipping & Delivery Policy
🚚 Shipping & Delivery Policy
Last Updated: April 2026
At Maison A&C, we're committed to delivering your home decor products safely and efficiently.
🌍 Shipping Destinations
We currently ship to:
- 🇺🇸 United States
- 🇨🇦 Canada
💰 Shipping Costs
🎉 FREE SHIPPING on all orders!
We offer complimentary standard shipping to all our customers. No minimum purchase required.
⏱️ Processing & Delivery Times
Processing Time:
Orders are typically processed and shipped within 2-5 business days after payment confirmation.
Estimated Delivery Time:
- 🇺🇸 United States: 7–14 business days
- 🇨🇦 Canada: 8–15 business days
Business days exclude weekends and public holidays. Delivery times may vary due to customs clearance, local postal service, or peak seasons.
📦 Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
⚠️ Customs, Duties & Taxes
We ship on a DDU (Delivery Duty Unpaid) basis. Any customs fees or import taxes imposed by your country are the customer's responsibility and are NOT included in your order total.
💡 Good News for US customers: Orders under $800 are typically duty-free!
💡 Good News for Canadian customers: Orders under CAD $20 are typically duty-free.
⚠️ If you refuse to pay customs fees, your package may be returned or destroyed. We cannot offer refunds in this case.
📍 Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for delays or non-delivery due to incorrect addresses.
Please include: full name, complete street address, apartment/unit number (if applicable), city, state/province, postal code, and phone number.
📞 Shipping Questions?
📧 Email: support@maisonac.com
⏰ Response Time: Within 24–48 business hours
We're here to help! 💙
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues beyond our control.