Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to Maison A&C! Here are answers to the most common questions about our home decor products. Can't find what you're looking for? Email us at support@maisonac.com.
🏠 Product Information
Q: What kind of products do you sell?
We sell a curated selection of home decor items including vintage metal tin signs, LED strip lights, neon signs, and canvas wall art — perfect for adding personality to any room.
Q: Are your products safe to use indoors?
Yes! All our LED and neon sign products are CE & RoHS certified and designed for safe indoor use. Our metal tin signs are made from durable, non-toxic tin iron material.
Q: How do I install the products?
Most of our products come with pre-drilled holes or mounting hardware included. LED strip lights come with peel-and-stick backing for easy installation. Detailed instructions are included in each package.
📦 Shipping & Delivery
Q: Where do you ship from?
We ship directly from our certified logistics partner to ensure the best quality and prices for our customers.
Q: Where do you ship to?
We currently ship to the United States and Canada.
Q: How long does shipping take?
- 🇺🇸 United States: 7–14 business days
- 🇨🇦 Canada: 8–15 business days
Business days exclude weekends and public holidays. Delivery times may vary due to customs clearance.
Q: Do you offer order tracking?
Yes! Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Q: What are the shipping costs?
We offer free shipping on all orders to the US and Canada!
💰 Customs, Duties & Taxes
Q: Will I have to pay customs fees?
We ship on a DDU (Delivery Duty Unpaid) basis. Any customs fees or import taxes imposed by your country are the customer's responsibility and are not included in your order total.
Q: How much will customs fees be?
The amount depends on your country's import regulations and the declared value of your order. We recommend checking with your local customs office for specific rates before ordering.
🔄 Returns & Refunds
Q: What is your return policy?
We offer a 30-day return period from the date you receive your item. Items must be unused and in their original packaging.
Q: What if I receive a defective product?
Please contact us within 48 hours of delivery at support@maisonac.com with photos. We will provide a free replacement or full refund.
Q: Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.
Q: When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your return, then issued to your original payment method.
💳 Payment & Security
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal.
Q: Is it safe to shop on your website?
Absolutely! Your payment information is processed securely through Shopify's encrypted payment system. We never store your credit card information.
📞 Contact & Support
Q: How can I contact customer support?
📧 Email: support@maisonac.com
⏰ Response Time: Within 24–48 business hours
Q: What if my question isn't answered here?
Don't hesitate to reach out — we're happy to help!
Thank you for choosing Maison A&C! 💙
Last updated: April 2026